Meet the Expert
E. Michael Gray
Quality Consultant, TrustedPeer, Inc.
- Global head-of-quality executive at Silicon Valley technology companies, leveraging Japan manufacturing expertise to monetize quality and turn it into profit.
- Head-of-quality for $220m~$1b firms, leading up to 55 staff; regional roles at $2~14b firms.
- Leadership roles in quality at Symmetricom, Extreme Networks, Juniper Networks, Quantum Corporation, AlliedSignal, Bose Corporation.
- Saved employers millions of dollars in warranty/rework and tens of millions in retained at-risk accounts; added certifications which opened up new opportunities.
Meeting Packages from $450
Your Meeting Package Includes:
- All 7 Best Practices
- Pre-Meeting Discovery Process
- One-on-One Call with Expert
- Meeting Summary Report
- Post-Meeting Engagement
Quality - How to Make Your Tech Products Do the Right Things Right
Quality Consultant, TrustedPeer, Inc.
Skills
- A Quality Management System (QMS) that includes the key items that are critical to your company's ability to consistently execute on your objectives. The QMS includes:
- Policies
- Processes
- Procedures
- Records
- Actions
- Results
- A leadership team that uses a standardized, constructive approach to problem solving.
- Strong document and data control systems.
- A culture of learning where an organization looks proactively for opportunities to systematically improve its processes and slash waste.
- An appreciation of the difference between reliability and quality (Reliability = Quality + Time) and strong management commitment to both.
Quality - How to Make Your Tech Products Do the Right Things Right:
Skills
Expert Topic