Meet the Expert
Michael Hinshaw
Managing Director, MCorp
- Entrepreneur, executive, teacher, early adopter and leader in customer experience management, founding MCorp – a customer experience innovation consultancy – in 2002.
- Developer of Touchpoint Mapping, a trademarked approach to quantifying and improving customer experience, working with leading global companies such as Microsoft, Blue Shield of California, lululemon, Danon, and others.
- Advisor to global organizations including Argo Group, Danone, McKesson, T. Rowe Price, and the United Methodist Church on brand, customer experience and loyalty.
- Co-author with Bruce Kasanoff of Amazon best-seller "Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How To Be One of Them."
Meeting Packages from $400
Your Meeting Package Includes:
- All 7 Best Practices
- Pre-Meeting Discovery Process
- One-on-One Call with Expert
- Meeting Summary Report
- Post-Meeting Engagement
Customer Experience Innovation in the Era of Digital Disruption
Managing Director, MCorp
Resources
- Book Co-Authored by Michael Hinshaw: "Smart Customers, Stupid Companies."
- Michael Hinshaw at MCorpCX
- Michael Hinshaw on CMO.com
- Michael Hinshaw on LinkedIn
Customer Experience Innovation in the Era of Digital Disruption:
Resources
Expert Topic