Meet the Expert
Vicki Amon-Higa
President, Amon-Higa & Associates
- 30 years of Global Customer and Patient Experience working across silos to extend relationships with customers and create deeper loyalty.
- Client sectors include: Healthcare; Consumer, Small Business and Enterprise Software; Defense Contractor; Electric Utility; Animated Film; Computer Hardware and Non-Profit.
- Specialties: Customer Experience; Lean/TPS; Process/Organizational Excellence; Business Process Improvement.
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- All 7 Best Practices
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- One-on-One Call with Expert
- Meeting Summary Report
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Driving Growth Through Customer Experience - Design Thinking, Digital Transformation
President, Amon-Higa & Associates
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Partner with a team leader who is accountable for the total, end-to-end customer experience.
Engage the hearts and minds of the cross-functional team which is responsible for the customer's experience.
Implement the Design for Delight methodology and use it consistently.
Conduct "follow me homes" to observe customers in their natural environment, using your product.
Identify moments of truth in the customer experience.
Build "closed loop" voice of customer listening posts.
Conduct quarterly customer experience reviews.
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Best practices today.
Best practices today.
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Driving Growth Through Customer Experience - Design Thinking, Digital Transformation:
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