Meet the Expert
Wayne Mackey
Principal, Product Development Consulting, Inc.
- 20 years of hands-on management of large engineering, manufacturing, and procurement organizations focusing on product/service development, especially in areas of collaborative design, metrics, supply chain management, and business strategy implementation
- Clients include Fortune 500 companies, major universities (Stanford, MIT, Carnegie-Mellon University), and government agencies in product development, supply chain management, and rapidly implementing enterprise-wide change
Meeting Packages from $750
Your Meeting Package Includes:
- All 7 Best Practices
- Pre-Meeting Discovery Process
- One-on-One Call with Expert
- Meeting Summary Report
- Post-Meeting Engagement
Applying the Voice of the Customer to Product or Project Requirements
Principal, Product Development Consulting, Inc.
Skills
- Ability to work effectively in a cross-functional team
- Organizational buy-in to the VOC process
- Ability to listen to customers without leaping to a solution and, as far as possible, without preconception and bias
- Knowing how to prepare for customer interviews
- Ability to select the right customers to interview
- Ability to work in a group decision-making setting
Applying the Voice of the Customer to Product or Project Requirements:
Skills
Expert Topic